User FAQ - please read before you ask for support

[Greg]

Do you support PHP?


Yes we fully support PHP, however there is some restrictions on its use. If you want NO restrictions on PHP use, please consider upgrading to a Premium Plan.


Do you support CURL?

Partially, upgraded Premium Plans have full support for CURL.



Is PHP safe mode on?

Yes, for the security of our own users we disable PHP safe mode. Please sign up for a Premium Plan to receive hosting without safemode restrictions.


Which PHP functions are disabled?

The following functions are disabled:

system, exec, shell_exec, passthru, set_time_limit, error_log, ini_alter, dl, pfsockopen, openlog, syslog, readlink, symlink, link, leak, fsockopen, popen, escapeshellcmd, apache_child_terminate apache_get_modules, apache_get_version, apache_getenv, apache_note,apache_setenv,virtual

If you dont want disabled functions you need to upgrade to a Premium Plan.




Is Ioncube supported?

Ioncube and its installers are not supported in our free accounts.




Is GD supported?

We currently support GD 2.0.



Do you support Zend?

Zend optimizers are not supported. Consider a Premium Plan upgrade for Zend support.




Is PHP memory limited?

Yes, we have set the PHP memory limit that will allow most normal scripts to work (such as phpBB) however it will not allow more resource intensive scripts to work (such as a wiki script).



Can domains be www.?

Yes, you must add it from your control panel >> account settings.

Please type in the box, yourdomain.com, however yourdomain.com will then no longer work



Can I have more than one subdomain?

The user name supplied upon sign up serves as your subdomain. Additional subdomains are available with the upgraded Premium Plans.



What are the Nameservers for domain registration?

Our Nameservers are NS1.10GBFREEHOST.COM and NS2.10GBFREEHOST.COM



What is the maximum file size?

The max file size for uploading any type of file is currently 8mb.


What files types do you support?

png|bmp|jpg|jpeg|gif|htm|shtm|html|htm|php|txt|png |swf|tif|js|css|shtml|ico|xml|inc|tpl|php|phps|asp |rar|zip|spl|cur|table|wav|sql|lock|sqls|log|cfg|p df|pot|mo|po|htc|ini|xsl|z|ttf|md5|dat|properties| skin|page|info|install|module|db|db3|as|gdf|profil e|plist|bvp|php-dist|afm|ani|xul|rdf|list|conf|utf8|map|bb|sc|gz|p hp~|ufo|xcf|php-off|bak|tab|style|dcr|hpp|class
These are the correct file types we support, please send us a req if you need any other. We do add new file types regulary.



Can I use FrontPage extensions?

We currently do not support FrontPage Extensions. Please upgrade to a Premium Plan for this feature.




How do I set up my FTP?

We send an email upon sign up with your FTP details. The following information applies:

FTP hostname: "username.10GBFREEHOST.com"
FTP username: username
FTP password: account password
FTP port: 21




How do I CHMOD files?

Chmodding files is not necessary and you will find it does not work in FTP. This is because we use a more advanced and complex permissions system than chmodding files.



Can I use IE's FTP?

Yes.

URL: ftp://username:password@username.10gbfreehost.com

Replacing username and password with the correct values

or type

ftp://username.10gbfreehost.com

NOTE: Replace username with its correct value, and you will be prompted to login






Can I unzip files?

We do not support files being unzipped from within your account.



Can I use Web FTP?

Yes, a service like www.net2ftp.com will work.





How do I set file permissions?

File Permissions are not necessary on our service, even though your script may say they are, continue with the script install and you will find that they are not necessary. Our system uses a more advanced and secure permissions system than most scripts.



Do you recommend a FTP program?

We recommend www.smartftp.com, which is free for non commercial use.



Can I upload a whole folder?

You may use FTP to upload folders to your account.




Can I use .htaccess files on my account?

Our free accounts do not support .htaccess files.




Do you offer SFTP?

For secure FTP you will need to upgrade to a Premium Plan.




How many FTP connections can I have?

You may have two (2) FTP concurrent connections.




Can I set my account up in Dreamweaver?

Dreamweaver synchronization is not supported with our free accounts.



What methods to upload can I use?

We support FTP and Filemanager Uploads



Why did I not receive an activation email?

Check your spam folder, if it is not there sign up again using a service like gmail or yahoo




How do I delete my account?

Login to the filemanager, go to account settings and click on "remove account"



Why can't I login?

Make sure cookies are turned on in your browser and your system clock is activated.



How many accounts can I have?

You can have as many accounts as you wish, even under the same email address, as long as they all abide by our terms of service.


How can I change my username?

You are unable to change your username.

[Greg]

Do you support MySQL?

Yes, however there are some restrictions, such as not being able to LOCK tables, which some advanced scripts will need to operate. Consider upgrading to a Premium Plan to take advantage of this feature.





How do I create a MySQL database?

Please login to your panel and then click the create/delete MySQL database button

• First type a database name in the create database section and click create database.
• Then create a username and password in the create user section. (note these do not have to be the same as your account username and password)
• Then assign full privileges to this user for this database in the create privileges section by clicking assign privileges

your database name should look like: abcabc_abc
your database username should look like: abcabc_abc
your database password should be whatever you set it to

NOTE: you MUST assign privileges for the database to work




How do I connect to a MySQL database?

To connect to MySQL you must use the following details

database name = username_dbname
database user = username_dbuser
host = localhost
port = default
database password = dbpassword

NOTE: replace the values dbname, dbuser and dbpassword with their real values, you must have created this database and assigned privileges, see the article above for more information on this.




What is the URL for PHPMYADMIN?

http://10gbfreehost.com/phpmyadmin



Can I import a large database?

Our upgraded service supports this however if you search for "MySQL big dump importer" at google.com, you may be able to import your large database into our free hosting service.




How do I backup a database?

You can backup via phpmyadmin >> export




How do I retrieve a lost database password?

You must delete this user and create it again, remember to update your scripts config file with the new database user connection information if it has changed.




Can I have more than 5 MySQL databases?

You may only have 5 MySQL databases per free account however the upgraded Premium Plans support unlimited MySQL databases/users.




How do I report TOS violations?

Create a ticket within your control panel or send an email at abuse [] 10gbfreehost.com.




Can I use SMTP?

Mail features are not supported from our free accounts, our upgraded Premium Plans have full mail support with SMTP, EXIM, SENDMAIL, POP3, IMAP AND MORE



Can I lock my database tables?

Locking database tables is not supported in our free accounts



Can I use mail?

Mail features are not supported from our free accounts, our upgraded Premium Plans have full mail support with SMTP, EXIM, SENDMAIL, POP3, IMAP AND MORE



Do you support gzip?

Our free accounts do not support gzip.




Where are the Terms of Service?

Our Terms of Service can be found here.



Can I use my account to just store files?

No, this is breaking our Terms Of Service, if you want to do that consider our paid upgrades below. With our free hosting we are offering a website host and you MUST have an active website or your account will be deleted.




Do you support SSH?

We do not support SSH with our free hosting accounts.


Do you backup my files?

We do not provide backups for our free accounts. Please consider a Premium Plan for important backups.



Do you support Fantastico?

Fantastico is not supported in our free accounts.



Can I run cron jobs?

Cron jobs are not supported in our free accounts.


Can I use ASP support/files?

ASP support/files is not available in our free accounts.



Can I customize my error pages?

Our free accounts error pages are not customizable.


Can I run python scripts?

Python scripts may not be run from our free accounts. Please consider a Premium Plan for this capability.



Do you support CGI?

CGI scripts are not supported in our free account services.



Can I use SSI?

SSI is not supported in our free account services



Do you use SiteBuilder?

Upgrade to a Premium Plan for SiteBuilder support.